Claims Specialist Ii

This Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers.

What you'll do - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues
- Provide carriers and customers with top-tier service and respond to requests in a timely manner.
- Use multiple systems to process issues (MyEZClaim, transportation management system, carrier websites, customer portals, **SAP**.)
- Resolve incidents using customer-specific processes and use problem solving skills to make sure all incidents are resolved in a timely manner.
- Other responsibilities as assigned.
- Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement
- Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences

Basic qualifications
- Excellent English language skills - verbal and written
- Bachelor's degree
- 1 - 2-year work experience in OSD, logistics or customer service.