.Claims Support CoordinatorClaims Support Coordinator – Latin American Region148,000 MXN to 266,000 MXN based on experience plus excellent benefitsLocation: Mexico CityIf you've never considered a career in insurance before, this role at AIG will make you rethink.Are you looking for a meaningful role in a fun environment, that comes with flexible hours and at least 20 days holiday per year? Then come and help us rethink insurance at AIG and see how far your career could take you.How you'll make your markAs a Claims Support Coordinator, you can make a world of difference to our policyholders in the moments when they need you the most; from helping them deal with holiday losses to catastrophic events like accidents, fires, and hurricanes.Your main task will be to deal with their claim documents and assign new claims or activities to our team's Adjusters for them to process. No two days are ever the same in this genuinely interesting and varied role. You'll be communicating regularly with customers and third parties as you assess and take decisions on the evidence of their claims.Key Responsibilities:Processing different basic claim activities, such as maintaining assignation databasesUploading documents to the system, processing payments to insured, etc.Reporting complaints and compliments received via email or phoneWhat you'll need to succeedExperience in insurance operations, claims, or a related area would be useful, but is not essential as you'll be given a thorough induction and ongoing training. Crucially, you'll need the ability to communicate effectively in English and Spanish (with Portuguese a plus). You'll have an analytical mindset, be well-organized, great at determining priorities and making decisions, and comfortable carrying out tasks independently. You will also need:Lots of enthusiasm and a desire to learnGood administrative skillsBasic computer skills, e.G., Excel, OutlookThe rewards & benefitsAt AIG, we're working to make the world a better place. And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide up to 20 days paid time off plus a variety of leaves for personal, health, family, and military needs. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current or future positions