.If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role Implementation US Team Leader.Role Purpose:The role holder is responsible for turning revenue opportunities brought by GPS Sales, RM's and Client Service Officers into realized revenue.
This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring proper staffing, policies, procedures, and work tools are in place to support the function.They will also ensure all new and existing business relationships for complex, high-value clients, including local and Group relationships, are managed to successful completion to achieve total customer satisfaction and optimized revenue.Main Activities:Manage the end-to-end client implementation process.Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process.Ensure a direct impact to customer perception of HSBC by providing a high quality onboarding experience.Provide a positive and professional onboarding experience for all new customers.Help to generate future business from existing customers.Generate cross country referrals facilitated via Global Links.Generate referrals for other Global Businesses, e.G., Private Banking, GBM, WPB, as appropriate.Keep abreast of external factors influencing international business e.G., economic, cultural, geographical, procedural and regulatory requirements.Develop and implement processes that ensure efficient and effective customer solutions.Manage the ongoing maintenance of complete and accurate client documentation.Work with other relevant departments and ensure all documentation, policy, procedural and service issues are resolved and implemented.Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.Cultivate an environment that supports diversity and reflects the HSBC brand.Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy