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**Please note: This position requires full-time on-site availability in Hermosillo, Sonora, Mexico.
**The DYADlaw Client Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights.
This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc.
to all current clients.The Client Care Coordinator will play a key role in supporting clients throughout their case with DYADlaw, P.C.
This position is crucial for maintaining high client satisfaction and ensuring smooth communication and care progression, where being a compassionate advocate for immigration and a strong commitment to providing excellent customer service is the goal.
**Compensation**:$21,000 MXN monthly**Responsibilities**:Responsibilities include, but are not limited to:- Serve as the main point of contact for clients, managing an established number of customer relationships from case initiation to resolution.- Coordinate with other team members to ensure tasks and milestones are achieved timely.- Set and manage realistic client expectations, providing clear and empathetic guidance throughout the duration of their case.- Address and resolve any client issues promptly, ensuring a positive resolution and maintaining the firm's reputation for exceptional customer service.- Maintain availability in the Customer Service Incoming Call Queues.
Handle client inquiries promptly and professionally.
**Qualifications**:The following includes requirements of the knowledge, skill, and/or ability necessary to perform this position.- This position requires full-time on-site availability in Hermosillo, Sonora.- Bilingual proficiency in English and Spanish.- Availability to work flexible hours and varying shifts to accommodate client needs across different time zones.- Commitment to undergoing job-specific training to fully understand services, processes, and standards.- Excellent listening skills, with an empathetic and supportive nature.- Strong dedication to customer satisfaction and the ability to empathize with clients' situations.- Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.- Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer.- Keen interest in continuous learning about services and how they benefit clients.
**About Company**DYADlaw, P.C.
- a fast-growing law firm passionate about helping immigrants with their legal status and defining their American Dreams is looking for its next team player