.**Your team responsibilities**As a Client Data Operations analyst you will be responsible to monitor our automated data pipelines, detect issues in the infrastructure, carry out analysis in data or infrastructure and coordinate with other specialized teams to resolve issues.As part of a global professional team, you will learn and work together with experts as well as have exposure to our analytics clients.**What we will offer you**:- At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization's leaders to support them.- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.**Your key responsibilities**- Monitor expected jobs start within reasonable time, escalate late arrival risk to relevant team- Closely coordinate on a daily basis with client data management support teams, react to late start, SLA miss due to issues at data translation level- Monitor actively running jobs for system slowness, network, infrastructure issues. Monitor failed jobs, and jobs with errors, Escalate potential SLA miss to agreed parties- Understand fundamental technical background of workflow components; be able to categorize issues by high-level root cause ( platform, infrastructure, network, content )- Act as Level 0 support for troubleshooting certain basic issue categories- Remediate certain basic issues by a variety of predefined strategies ( rerun, mínimal changes to content, file naming conventions etc. )- For issues requiring specialized product knowledge, escalate issues to relevant teams ( TCS - Platform, MSD - Content, MSOS - Infrastructure )- For ongoing issues, follow-up on internal teams on ETA, progress, updates