.Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.As a **Customer Success Executive** at Paymentology you will be responsible for providing excellent service to clients in Mexico.Our main goal is to be a "_trusted advisor_" to our clients not just a "_service provider_" when it comes to payment solutions.You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology.- We already have a team of amazing Client Executives who work across four different continents and now we need you!_**Requirements**:**What it takes to succeed**:- 5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients in fintech or SaaS companies.- Fluent English skills (written and spoken), plus local language- A tech-savvy brain with the ability to understand how our products tie into payment processing- Comfortable with ambiguity and operating in an environment synonymous with change- A strong sense of urgency and the ability to jump on client requests as they come up- A mentality of "the customer comes first" and a willingness to go the extra mile to prove it- Ability to travel as needed to ensure adequate on-site interaction with the clientWhat you get to do:You'll be an expert on each client's line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology's transactions and revenue.If you are not already you'll soon become an expert on payment processing. With our help you'll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients' needs.In addition to supporting our clients, you'll work closely with our global partners (_Mastercard, Visa, banks, etc_), suppliers and other partners, plus internal teams like Customer Support and Tech.You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs