Client Experience Excecutive

We are looking for a talented Client Experience Excecutive!
Job Objective: To function as an intermediary and main point of contact with our clients to reach and improve processes in coordination with the operational and administrative team.
Requirements: Education: Bachelor's degree in administrative or human areas English level: C1 Intermediate Computer skills and MS Office 1 year as an Operations Manager 1.5 years as Client Care (preferred) Market and Industry Knowledge Communication and negotiation skills Management of work teams Business relationship building Project Administration Availability for open schedule and weekends Main functions: Ensure that operational and administrative agreements with clients are communicated in a timely manner to internal departments.
Strengthen the relationship with the client through constant communication and evaluation of the services provided.
Coordinate the execution of action plans in their different tasks and the participants of these in operational and administrative areas.
Apply evaluation tools for the services offered to the client in order to detect areas of opportunity, as well as keep a record of the measurable evaluation of customer satisfaction.