Client Experience Specialist

**Job Purpose**:Handle all calls, including Potential New Clients, Clients, Providers, Hospitals, Courts, Adjusters, and others, providing a first contact experience and services aligned to the Company mission, values, and goals.
**Key Responsibilities**:- **Call Management**:Identify the type of call and provide the caller required information and routing to the right recipient according to the established processes and guidelines, exceeding expectations to ensure caller satisfaction.- **Call Documentation**:Input all data required for each type of call on the system and, if necessary, on other internal tools aligned with processes and guidelines.
**Economic Considerations**:- **Salary**:$15,000.00 Mexican Pesos per month.- **Performance-Based Compensation**: Up to $20,000.00 Mexican Pesos per Quarter (Annualized amount up to $260,000.00 Mexican Pesos).
**Benefits**:- All benefits given by Mexican law- Grocery vouchers of $1,000.00 pesos per month.Tipo de puesto: Tiempo completoSalario: $15,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Horarios flexibles- Vales de despensaTipos de compensaciones:- Bono de productividadIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial