This position is directly responsible for the entire _client service support experience_ as it relates to delivery of support services, client on-boarding, and issue management. The responsibilities include but are not limited to; supervisor of the delivery of support services by the front-line support teams, quality control and assurance of best-in-class delivery and messaging of requests and issue resolution.Other primary duties include; working directly with the Senior Client Support team and Account Management in campaigns and client engagement through reach-outs and delivery of client reviews. To support and work directly with client's staff on high-impact issues and be the liaison through issue resolution. Assurance of timely follow-up meetings, as needed until issue resolution is complete.**ESSENTIAL FUNCTIONS AND BASIC DUTIES**1. Responsible for service supporta. Supervise Helpdesk all issue resolution quality to maintain best-in-class service deliveryb. Manage on-boarding of clients including set-up, as requested by Senior Support Team Membersc. Maintain all department policies and procedures and update as neededd. Work with Client Account Administration/Management on as assigned requests and dutiese. Assist in Pilot managementf. Work with Sales Teams in the US as needed for demos or other related requestsg. Product training documents or demos, when requriedh. Provide Director of Operations, Weekly Reports and MatricesEXPERIENCE REQUIRED:1- Five of more years in Helpdesk support2- Experience in supporting clients in a SaaS environment3- Technically adept and able to understand customization of software**SKILLS/ABILITIES/**:1- Solid oral and written communication abilities.**INTERPERSONAL:.**2- Ability to clearly articulate to clients accurate and concise explanations to their inquiries.3- The highest level of integrity, strives for excellence, shows passion for above average accomplishment, able to capably communicate a call to action and motivate others to excellence while demonstrating a continual sense of urgencyTipo de puesto: Tiempo completoSueldo: $30,000.00 - $35,000.00 al mesBeneficios:- Descuento de empleados- Estacionamiento de la empresa- Estacionamiento gratuito- Programa de referidosTipo de jornada:- Turno de 8 horasLugar de trabajo: Empleo presencial