Current job opportunities are posted here as they become available.
This position is full-time and onsite Monday through Friday for an 8-hour shift (6-3, 7-4, or 8-5 local time), but flexibility is available based on coverage.
Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work: As Client Logistics Coordinator working within Managed Services (one of our entities),you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood's customers. You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal.
Your responsibilities to our customers will include load building, load planning, scheduling appointments, receiving and responding to customer requests (both email and phone), and helping your fellow teammates with similar duties. In addition to learning about the transportation industry, you'll also begin learning about our systems and processes that support our customers and our internal profitability.
The ideal candidate likes to continuously learn new things, be challenged at work and works well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.
How You Make a Difference Everyday: Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customersLearn and understand our transportation management system(s) and processes that support our customersProvide exceptional customer service to Redwood's customers in every interactionOversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue managementManage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teamsInvestigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freightProactively communicate relevant updates to customers and/or internal teams as neededAnswer all phone calls in a timely mannerLearn and understand system tricks and shortcuts to minimize administrative workYou've Got This Bi-lingual in English and SpanishStrong communication skills both orally and writtenAbility to work in a fast-paced, dynamic environmentPro-active problem solver and listener; ability to multi-task1-2 years of business experience in a bi-lingual environmentLogistics experience preferred, but not requiredBasic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)Strong customer service background and ability to quickly build rapport with customersWhat We Offer: Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you – Major Medical30 days "Aguinaldo" Christmas bonus or prorated percentage your first yearVacation time starting at 12 days. Additional days will increase per Mexican LawYou will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican LawYou will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxesRedwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.
REDWOOD LOGISTICS
1765 N. Elston Ave., Suite 216, Chicago, IL, 60642
P: 844-467-3396
E: ******
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