Descripción - Externa
Client Management
Objetctive:
Assisting a Wholesale ISB clients' portfolio on their daily queries regarding GPS solutions.
The role is responsible for:
- Assisting a CMB clients' portfolio in their day to day GPS operations
- Identifying cross-sales opportunities according to customers' needs
- Performing regular Client Service Reviews as a standard key driver
- Maintaining and/or exceeding customers' level of satisfaction, resulting in an increase of GPS business
- Providing different types of solutions to customers' operational queries
- Being a point of contact and trusted adviser over GPS products and services portfolio
- Being perceived as Best In Class service providing an efficient, transparent and client-focused experience in line with the expectations GPS sets
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity.
Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
"At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care"
At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
"We want you to be part of our team!
Find out what it is like to work with us"
Requirements
Calificaciones - Externas
- Experience in Client Service - Desired
- English as a second language - Advanced level
- Internal systems knowledge: Hogan, Leap, Connect - Desired
- High level of responsibility, organization and proactivity
- Effective communication
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity.
Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
"At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care"
At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
"We want you to be part of our team!
Find out what it is like to work with us"