Client Management

-Job description

Job Objective:
Assisting a Wholesale clients' portfolio on their daily queries regarding Global Payments Solutions (GPS) solutions.

The role is responsible for:

- Assisting a Wholesale clients' portfolio in their day to day Global Payments Solutions (GPS) operations
- Identifying cross-sales opportunities according to customers' needs
- Performing regular Client Service Reviews as a standard key driver
- Maintaining and/or exceeding customers' level of satisfaction, resulting in an increase of GPS business
- Providing different types of solutions to customers' operational queries
- Being a point of contact and trusted adviser over Global Payments Solutions (GPS) products and services portfolio
- Being perceived as Best In Class service providing an efficient, transparent and client-focused experience in line with the expectations Global Payments Solutions (GPS) sets
Requirements
- Experience in Client Service - Desired
- English as a second language - Advanced level
- Internal systems knowledge: Hogan, Leap, Connect - Desired
- High level of responsibility, organization and proactivity
- Effective communication skills, both written and spoken
- "At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen."_
- "At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights."_