.The Client Onboard Rep 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.Responsibilities:Processes client's requests related to system set up including signatories' updates and documentation lodgment.Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.Provides response to client and internal inquiries.Prepares documentation for archiving.Applies appropriate bank's regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.Documents operation procedure updates.Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).Verifies and authorizes data entered in the systems.Ensures all queries are dealt with in an efficient and timely manner.Escalates urgent/risk issues through the appropriate escalation channels.Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process. Performs other crucial tasks instructed by supervisors, e.G. participation in trainings, projects, conference calls, systems' testing.Ensures high levels of client satisfaction through strong product, process and client knowledge.Proposes and implements process improvements with the support of the Manager.Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed
