.The Client Onboarding Sr Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness, and delivery of end results of an area. May have responsibility for planning, budgeting, and policy formulation within the area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities:Responsible for customer interaction, documentation issuance, review, and system setups.Demonstrates high level of diligence, motivation, and organizational skills.Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high-quality service to customers and internal partners.Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.Determines new work procedures, analyzes complex and variable issues with significant departmental impact.Supports the planning and hiring of the right set of people, trains, guides, coaches, develops, and appraises and rewards people based on meritocracy.Supports the motivation of staff through constant interaction with the team.Encourages cross-functional training for staff to enrich their skill base.Optimizes manpower to achieve higher productivity levels. Identifies and develops high performers for next level jobs/mid management positions. Ensures team delivers as per service level agreements.Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.Monitors customer satisfaction and service levels and drives process changes. Provides innovative solutions to clients.Ensures a robust processing environment with effective controls. Establishes risk management practice