.Client Service Manager InsuranceAon is in the business of the best decisionsAt Aon, we craft decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as an inclusive and complementary team, and we are passionate about helping our colleagues and clients succeed.What the typical day will be likeThe Client Service Coordinator acts as the prime point of contact in leading the largest regional client(s) small and medium clients globally to then developing into running the medium sized clients globally with being able to handle The CSM II is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth.Key Responsibilities:Client RelationshipActing as primary point of Escalation for the Client, develop relationships to build trust with senior members within the Client organisation.Meet with client contacts regularly to discuss performance, service failures, corrective actions, issues, concerns and to understand likely future client changes affecting service.Ensure the provision of regular service and project reports to clients.Lead monthly/quarterly client meetings to report on performance of contracted services and projects, discuss future planning.Act as an expert on Aon services including operations, standard delivery model and product providing support and expertise to clients.Review the long-term profitability and growth of your client(s) - taking action to improve profitability where relevant, seeking mentorship from more experienced colleagues to help you achieve this agreements, including administration, service centre and change.Work closely with regional operations team to establish and maintain client satisfaction and a continuously enhancing client relationship.Knowledge of their client's benefit plan detail to enable them to support the client and the internal team.Building an internal network within client base beyond GBS to have a full understanding of the clients.Financial ManagementAccountable for billing and then making sure client meets their requirements.Checking and confirming fees being billed to client are correct as well as invoices.Following up aged debt (invoices past payment date).Providing Global lead an update on finances for region.Client Project OversightAccountable for Scoping and agreeing Change Requests with client for regional items.Reviewing periodically portfolio of projects to make sure projects on track. Resolve plans to bring back on track if not.Flagging risks within projects where appropriate.Accountable for Lessons learned where required.Risk ManagementEnsure compliance with Code of Conduct and other relevant legislation.Identify service delivery risks for each client, ensuring mitigating actions are implemented and supervised as appropriate.Input into business risk log for area of ownership