One of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Client Services Support.
Purpose of the Role: The role handles email inquiries related to accounts, balances, investigations, and trace general inquiries, and acts as the first point of contact for US customers.
Principal Accountabilities: Review queries originating from corporate clients through live emails/chat/calls and provide resolution working with various departments and stakeholders.Develop required product and customer journey knowledge to support end-to-end resolution of customer inquiries.Support customers through difficult situations such as challenging inquiries/complaints utilizing negotiation skills while following guidelines in an effort to satisfy the customer.Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better customer relationships.Required Skills and Experience: Bachelor's degree in business, related field, or equivalent work experience.Experience with, or knowledge of, local regulatory requirements related to Anti-Money Laundering and/or Sanctions Compliance preferred.Excellent Microsoft Word, Outlook, and Excel experience required.Additional Skills: Strong analytical, problem-solving, and technical skills.Proven ability to deliver creative and flexible customer solutions.Excellent time management, planning, and organization skills; ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations required.Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels.Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.Knowledge of industry standards related to all Cash Management products and services preferred.Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
Position Type: Full-Time
Salary: $15,090 MXN - $18,234 MXN Monthly
Location: México-Ciudad de México-Azcapotzalco
Sector: Services
Contract Type: Permanent
Offer Number: 19866788
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