About the jobThe Client Services Specialist is responsible for supporting the management of business operations across channels and supporting the whole organization across teams so that business and customer service objectives can be met within México.First level support (1-to-1) for all administrative queries for all sales channels (SR, IR MOB / MUB), e.G., queries relating to systems (SRP, EPOS, etc.) such as resetting passwords, missing/damaged parcels and POS, product availability, credit and stock returns, C&C or C&R orders, and invoices.Manage orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing, etc.) for all products including samples and VM materials, in compliance with importation and examination policies, and track deliveries for IR MOB and MUB Accounts, as well as additional special processes required by Key Accounts and order support for e.G., Dealer Days.Support and coordinate IR MOB / MUB stock recall/returns from securing initial authorization and receipt of product, through to input and approval in SAP.User of order and sales operational CGB systems e.G., SAP, SRP, EPOS, and Kronos/Quinix.Support back-end activities of the CRM system, ensuring loyalty member data is checked/processed. Responsible for single consumer data entry/maintenance activity.Responsible for master data completeness and correctness (POP, Customer, Consumer, Prices).Interface and 2nd level support to Consumer Services 3rd party Contact Center for cluster-related consumer complaints and query escalations.Where not outsourced, existing local services remain for the time being:Support Repair, Warehousing, Custom, Logistics services until handover to SCM.Support in generating reports until handover to Controlling as well as ad-hoc reports necessary.Responsible for the collation, initial investigation (e.G., is the website run by a locally approved stockist) and reporting of Grey Market or IP infringement issues to Central.Provide feedback as well as any other ideas to Central on any improvement areas.About youWe are looking for a unique and amazing talent, who brings along the following:Minimum 2 years of work experience in a fashion customer- and commercial-focused retail environment.Minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business ideally with SAP/Micros, etc. know-how.Advanced verbal communication and presentation skills.Excellent organizational and planning skills.Strong customer service focus and relationship building skills.Proactive problem solver with ability to manage change effectively.Ability to manage multiple stakeholders.English is a must.Knowledge in Excel and Analytics Tools.#J-18808-Ljbffr