Here's a summary of the role:As a Client Services Associate, you will play a vital role in ensuring the success of our Data Products clients by providing exceptional support and technical expertise.
You will be responsible for creating seamless onboarding experiences, leveraging your knowledge of data systems to streamline processes, and responding promptly to client inquiries.Your day-to-day activities will include setting up accounts, automating tasks, and coordinating efforts to deliver a smooth, holistic experience for our clients and internal teams.
You will also support troubleshooting and problem-solving, ensuring efficient technical solutions are delivered.Additionally, you will contribute to the creation of custom data reports and insights, helping our high-priority clients make informed decisions using YouGov data.Here's a breakdown of what you'll do:Provide support to Data Product client service teams by troubleshooting issues and resolving technical tasks.Coordinate across teams to ensure seamless operations and deliver a consistent, positive experience for clients.Create engaging reports and presentations using PowerPoint to communicate key insights and project updates.Analyze data sets in Excel to uncover trends and craft compelling narratives that highlight actionable insights.These are the essentials you'll need to get an interview:Excellent communication skills, capable of crafting persuasive narratives.Enthusiastic and eager to learn, with a strong drive to achieve results.Exceptional attention to detail, ensuring high-quality and accurate deliverables.Strong project management and organizational abilities, adept at overseeing processes from start to finish.Intellectually curious with a passion for problem-solving through data analysis and storytelling.Effective team player, comfortable collaborating with colleagues and clients to achieve shared goals.Bachelor's degree or higher; preferred fields include data, analytics, marketing, or research (e.G., economics, psychology, business, market research).Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to produce clear and compelling presentations.It would be great if you had these to, but we'll support you if you don't:Prior work experience as a researcher or analyst, or experience of converting data into storiesExperience of working on client-facing projects#J-18808-Ljbffr