**Client Services Manager ( **Remote | Full time )****About the Role**As a Client Services Manager at Hireframe, you own the end-to-end relationship with clients, including onboarding, execution and service delivery, and renewal achievement. At the heart of it, you are a world-class problem solver, not only tackling the challenges that clients face at the moment but also proactively solving for challenges that might be on the horizon. To clients, you are a trusted advisor and true partner.The Client Services Team's mission is to support and enable clients to create meaningful sales pipelines and scalable sales operations. At Hireframe, you will work closely with a technical sales operations team and executing team of researchers and operations specialists, serving as their liaison to clients.This is a remote (work from home) position and during U.S. business hours.**Responsibilities**:- Onboard new customers, guiding them through Hireframe's onboarding process and best practices, ensuring a successful program launch.- Collaborate with the sales operations team in the development and execution of custom sales development and lead-nurturing programs.- Lead regular program and account reviews with clients, and internally, to discuss progress, achievements, and areas for improvement.- Identify and develop relationships with key stakeholders within the client portfolio.- Proactively escalate at-risk clients and ensure internal visibility by providing regular updates, status, and plans of action.- Ensure that lost clients leave their engagement with improved processes, marketing assets, and sales pipeline.- Refine internal best practices and client case studies to strengthen service delivery.**Requirements**:- 3 or more years of experience in client services, customer success, consulting, professional services and/or sales.- Excellent written and verbal communication skills and professional presence.- Prior experience in B2B technology and/or professional services, preferred.- Strong organizational skills, attention to detail. Process-oriented, proactive and empathetic.- Thrives in a fast-paced environment with the ability to work independently and navigate ambiguity.- Fast learner, self-motivated, and self-starter who can act on their own initiative.- Enthusiasm for client services.About HireframeHireframe is a fast-growing B2B sales operations service provider to the world's most innovative technology companies. We do work that counts, meaning we are obsessed with quality over quantity. We value innovation, growth, and diversity.Pay: $27,000.00 - $32,000.00 per month**Experience**:- client services, customer success: 3 years (preferred)- consulting, professional services and/or sales: 3 years (preferred)**Language**:- Proficient English (required)