Coronis Ajuba Solutions Pvt Ltd | Full time
Client Services ManagerPasig City, Philippines | Posted on 10/21/2024
Coronis Ajuba stands as a premier global provider of business process outsourcing solutions to healthcare organizations in the U.S. The organization partners with hospitals, health networks, physician practices, and related industry service organizations to provide a broad portfolio of customizable RCM solutions, uncover and capitalize on hidden financial opportunities, improve productivity and, ultimately, increase profits.
Job DescriptionJOB SUMMARY: The Client Services Manager is a key member of the Client Services team responsible for providing day-to-day guidance and direction with the oversight of the Client Services Director. The Manager will work collaboratively with cross-functional teams to assure smooth operations of the middle revenue cycle business process functions.
ESSENTIAL DUTIES AND RESPONSIBILITIESManages the delivery of all technical and service aspects of projects and deliverables for clients.Serves as the internal link within the company and will have direct contact with all internal departments and direct one-on-one contact with external customers.Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.Ensure client delivery projects are in line with forecasted contractual volumes.Leads and facilitates customer teleconferences, visits, and audits as required, and provides timely provision of customer reports and updates.Interacts with Quality Assurance/Regulatory personnel to drive problem reports to closure.Suggest improved processes and management methods to generate higher ROI and workflow optimization.Facilitates process re-engineering and improvement to enhance customer engagement.Provides accurate and timely financial forecasting and reporting.Assists in the development of departmental policies and standard operating procedures.Participates in cross-functional business process improvement activities as required.Works with delivery and training functions to create feedback loops from quality assessment to training and operations management.Works closely together with the Director of Client Services to gain overall customer satisfaction.Applies good business principles in all areas of responsibility.Works on multiple client platforms including encoders and electronic health records.Experience managing multiple sites and health systems.Demonstrates and promotes the company vision.Actively works to create a culture of superior service and continuous improvement; provides assessment and consultation to clients on best practices and optimization of business processes.Actively works to successfully resolve identified issues brought forth by internal colleagues or external sources.Implements and executes plans to complement the business unit's strategic and operating plan; champions the execution of tactical initiatives within the business unit to maximize the customer experience, growth, durability, all while maximizing profitability.Ensures maximum productivity and establishes productivity goals where needed.Ensures adherence to operating standards; manages labor hours.
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