Client Services Officer Sr Supervisor-3

The Service Sr. Analyst is an intermediate position responsible for resolving complex problems and performing in-depth evaluations of processes, procedures, and standards in coordination with the Customer Service Function. The overall objective is to develop and prepare reports related to cross functional projects within the business.

**Responsibilities**:

- Assist with cross functional projects, assume informal/formal leadership role within teams, and assist with coaching and training of new recruits
- Negotiate and advocate for new techniques and process improvements through advice, counsel and facilitation
- Evaluate and provide solutions to moderately complex issues that have substantial potential impacts
- Provide intermediate assistance across areas of the company's customer service function

**Qualifications**:

- 5-8 years of relevant experience
- Intermediate to senior level experience in a related role
- Proficient project management skills
- Effective verbal and written communication and coaching skills
- Influencing and relationship management skills
- Demonstrated ability to remain unbiased in a diverse working environment

**Education**:

- Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting