Role & Responsibilities:
Our Client Services team works in the same open office space as the other Givex departments and respond
- This includes answering questions,
timely problem resolution and coordinating follow up action steps pertaining to
performing gift card transactions, transaction reports, Point of Sale
connectivity, passwords and terminal behavior (registration and exchanges),
etc.
- Participate in 2 4/ 7 rotation
schedules (extra compensation, schedules planned in advance)
- Use system tables to control the
setup of the client and the hardware, software, and overall system flow
- Troubleshooting, documenting,
refining internal processes
- Support training of clients
- Participate in quarterly system
releases as part of virtual promotion teams
- Daily system regression testing of
our core system
- Document and provide knowledge
transfer ( figure out
how a new piece of hardware/software works)Required Knowledge, Skills & Abilities
- Call center Importante empresa and proven technical support
Importante empresa is an asset
- Able to work an on-call rotation schedule (evenings
and weekends)
- Multi-tasker who can work to deadlines, manage detail,
and balance the three areas above
- Excellent telephone communication skills and writing
skills
- Interested in technology
- Passion for "support type" work
- Willingness to learn, take on new responsibilities and
develop a career at Givex
- Experienced in word processing and other MS Office
products (Word, Excel, Outlook)
- Experienced at troubleshooting, analytical and problem-solving
skills
- Demonstrated technical aptitude (general understanding
and comfort level with technology)
- Basic knowledge of networking (an asset)
- Documentation and reporting skills
- Multilingualism is an asset (French, Spanish, English)