.About the Role:Grade Level (for internal use): 09The Team:The Client Services team provides support to clients 24 hours per day 5 business days per week. Email and phone support is provided during local business hours in English, Japanese, Mandarin, Portuguese and Spanish from regionally based offices in Beijing, London, Mexico City, New York, Sydney and Tokyo.Work Schedule: 9am-6pm (Mex time)Responsibilities and Impact:The Client Services team strives to provide the highest level of support to S&P DJI's clients with the ultimate goal of encouraging retention through the enhancement of the overall client experience. The team supports both global and regional clients including but not limited to Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and Pension Funds.As a Client Service specialist, you will work collaboratively with a wide cross section of teams within S&P DJI including index production, sales, product management, marketing and technology. The role provides direct exposure to some of the largest, sophisticated indexers in the world, assisting users with S&P DJI data, files and delivery platforms. With experience, responsibilities can include supporting and leading client transition projects such as file format changes and delivery platform upgrades.Responsibilities:Work directly with clients via phone and email, responding to inquiries and troubleshooting client issues.Collaborate with diverse cross-functional client teams to address unique client needs.Communicate insights from client interactions to enhance the overall client experience.Speak competently on S&P DJI products and services.Introduce new subscribers to S&P SDJI products and services via online and in-person demos.Represent the client point of view when preparing modifications to data services.Troubleshoot client access to proprietary and non-proprietary data distribution platforms.Answer client inquiries received via email and phone with minimal assistance.Prioritize inquiries, multi-task, and thrive in a team environment.What We're Looking For:Basic Required Qualifications:Minimum education requirement: BA in Finance, Economics or related field.Proven proficiency in English.Experience in Financial Services, preferably in a client-facing support role.Demonstrable experience using Excel.Independent self-starter with ability to work individually and within a team.Strong writing skills; must be able to communicate complex concepts effectively.Flexibility to modify regular shifts based on coverage needs.Detail-oriented and organized with good time management skills.Comfortable presenting and training clients in both one-on-one and group settings.Additional Preferred Qualifications:Experience coordinating and leading meetings; documenting action items and following through to completion.Portuguese language skills are an asset
