About the Role:Grade Level (for internal use): 09
The Team: The Client Services team provides support to clients 24 hours per day 5 business days per week. Email and phone support is provided during local business hours in English, Japanese, Mandarin, Portuguese and Spanish from regionally based offices in Beijing, London, Mexico City, New York, Sydney and Tokyo.
Work Schedule: 9am-6pm (Mex time)
Responsibilities and Impact: The Client Services team strives to provide the highest level of support to S&P DJI's clients with the ultimate goal of encouraging retention through the enhancement of the overall client experience. The team supports both global and regional clients including but not limited to Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and Pension Funds.
As a Client Service specialist, you will work collaboratively with a wide cross section of teams within S&P DJI including index production, sales, product management, marketing and technology. The role provides direct exposure to some of the largest, sophisticated indexers in the world, assisting users with S&P DJI data, files and delivery platforms. With experience, responsibilities can include supporting and leading client transition projects such as file format changes and delivery platform upgrades.
Responsibilities: Work directly with clients via phone and email, responding to inquiries and troubleshooting client issues.Collaborate with diverse cross-functional client teams to address unique client needs.Communicate insights from client interactions to enhance the overall client experience.Speak competently on S&P DJI products and services.Introduce new subscribers to S&P SDJI products and services via online and in-person demos.Represent the client point of view when preparing modifications to data services.Troubleshoot client access to proprietary and non-proprietary data distribution platforms.Answer client inquiries received via email and phone with minimal assistance.Prioritize inquiries, multi-task, and thrive in a team environment.What We're Looking For: Basic Required Qualifications: Minimum education requirement: BA in Finance, Economics or related field.Proven proficiency in English.Experience in Financial Services, preferably in a client-facing support role.Demonstrable experience using Excel.Independent self-starter with ability to work individually and within a team.Strong writing skills; must be able to communicate complex concepts effectively.Flexibility to modify regular shifts based on coverage needs.Detail-oriented and organized with good time management skills.Comfortable presenting and training clients in both one-on-one and group settings.Additional Preferred Qualifications: Experience coordinating and leading meetings; documenting action items and following through to completion.Portuguese language skills are an asset.Knowledge of Salesforce CRM platform is a plus.Ability to multi-task under tight deadlines.About S&P Global Dow Jones Indices: At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction.
What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership
Benefits: We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized.Continuous Learning: Access a wealth of resources to grow your career.Invest in Your Future: Competitive pay and financial wellness programs.Family Friendly Perks: Best-in-class benefits for families.Beyond the Basics: Small perks can make a big difference.Diversity, Equity, and Inclusion at S&P Global: Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.
Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to any status protected by law.
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