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**About HigherRing**:We are the ethical outsourcing partner for socially responsible companies.
We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose.
We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world.
HigherRing is B Corp and Climate Neutral certified as well as a 1% for the Planet member.
**Role Description**:Client Specialists: Solar Support works directly with our solar client to support their growth and operations by performing a variety of standardized operations tasks as well as unique project tasks.
**Working hours are 8:30 a.M. - 5 p.M. Pacific US.
**We depend on our Client Specialist: Solar Support to be positive and energetic self-starters and problem solvers who are comfortable taking the initiative and exercising their judgment in the performance of client tasks which will include:- Customer service- Operations support- Monitor a support telephone line to be the first point of contact for clients that need service on their existing systems- Support warranty and service issues- Entry of tickets into Salesforce - Salesforce experience is very helpful- Create diagnostic, service & cleaning quotes (using Sage)- Obtain client approval of quotes- Invoicing (using Sage)- Work with monitoring companies (Omnidian as well as solar monitoring platforms like SolarEdge, SMA, AlsoEnergy, etc.
)- Outreach to low-performing system owners- Utilize Google Calendar to schedule service techs- Tech supportIn all aspects of a Client Specialists: Solar Support's daily work, we expect that they will foster an environment that is engaging, supportive, and thoughtfully straightforward.
We expect our Client Specialists: Solar Support, to always treat the client partnership with respect and professionalism, including doing any research in advance of proposing any solution or answering client questions.
We also expect our Client Specialists: Solar Support, to use their unique insight into the client's business to think creatively about any possible ways to propel the client's business forward.The Client Specialists: Solar Support must be diligent about documenting their work with the client, including updating new processes or changes to existing processes.
**Further Details**:- Client Specialists: Solar Support meets with HigherRing management regularly to talk through challenges and opportunities around work.
The Client Specialists: Solar Support will prepare for these meetings by being ready to discuss pertinent topics such as:- Project statuses- Client issues- Opportunities for client improvement- Client Specialists: Solar Support also participates in client calibration calls.- They are always proactive and good communicators