Position Summary:
The Client Technologies Specialist is primarily responsible for IT Customer environment. The Client Technologies Specialist executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed.
**Responsibilities**:
- Executes the desktop services and standards (e.g., hardware/software, data locations, etc)
- Executes the deployment process and desktop image components.
- Ensures that remote and on-site support issues are resolved to customers satisfaction.
- Maintains License Management.
- Maintains client security settings (e.g., admin rights, software installs, etc)
- Maintains customer configuration options (e.g., screensavers, page layout views, etc) and incorporate into the BorgWarner Desktop image
- Maintains client asset inventory, disposal, and refresh plans
Profile
Bachelor's Degree in Computer Science, Management Information Systems; or equivalent experience.
Experience
- ITIL ( Information Technology Infrastructure Library)
- Familiar with Project Management Methodologies
- Root
- Cause Analysis
- VMWare Windows Servers
- Cisco Switching
- ShoreTel Telephony
- Windows Operating Systems
- Proficiency English
Internal Use Only: Salary
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