.**Production Support Specialist / Change Management**:**Rank: Senior Associate**:**The opportunity**:The Senior Associate for Change/Release Management is responsible for supporting the development and deployment of IT solutions from lower environments through production. The role requires organization skills, knowledge of infrastructure, and solution delivery. An understanding of project management and implementation related stages, i.E. initiate, plan, execute, monitor and control and close software deployments. Under guidance by manager, have experience managing production deployments including issue, risk, resource, communication, and stakeholder management. Proficiency in related processes such as build management, implementation planning, deployment readiness, and production support is also required. The role calls for stakeholder relationship management skills to manage project support and deployment teams to successfully deliver technical solutions to customers.As the Senior Associate for Change/Release Management, he/she will be responsible for:- Experience of assisting with IT deployments including tracking deployment schedules, issues, risks, and impediments.- Successfully working in a Dev Ops environment including working with production level 4 support resources, command centers for deployments, and software builds.- Understanding of project management methodology, tools and templates (includes planning, schedule development, scope management and budget)- Work with Product owners and IT stakeholders to prioritize releases and production support.**Your key responsibilities**:- Manage and conduct multiple deployments simultaneously.- Adhere and provide feedback to release plans and deployment schedules.- Host Assurance wide Change Board and other standing meetings- Track infrastructure delivery and dependencies to deployment.- Plan for and manage change including change boards and approval processes.- Communicate deployment issues, delays, and mitigation plans.- Close the deployment event and hold retrospectives to improve future processes and deployments.- Interface and communicate with project team, management and stakeholders.- Perform Deployment toll gate reviews and readiness reviews with all aspects of IT organization and business sponsors.- Work in teams consisting of cross- functional, global groups.- Work in incident teams and responses to production outages.- Work with external contractors and suppliers where required.- Work within defined build, deployment, and support governance processes.- Ensure that all deployments meet the requirements prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables.**Skills and attributes for success**:- Must have a background in IT infrastructure, production support, release management, and IT builds.- Understands the use of IT methodologies, processes and standards for release (deployment) management