.**CT: Communications Lead****(Enterprise Service Management)****Rank: Assistant Director**EY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and a powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact!**The opportunity**:- Have overall accountability for Operational Status Reporting and Communication across a wide portfolio of systems, tooling, and services.- Accountable for creation and delivery of Portfolio wide Communication Strategy- Responsible for the development and deployment of a standard, robust, "best practice" framework for reporting Operational Status and communication in support of Service Delivery.- Be responsible for the adherence of all change to these standard processes and controls, mitigating risk and ensuring consistency and transparency.- Support the deployment, maintenance and smooth operation of a portfolio of complex solutions and their successful deployment to user communities.- Develop trusted relationships with senior business partners to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met.- Support the Service Delivery function to deliver reliable, best-in-class support services in a manner that meets our contractual obligations and delights our customers and clients.**Your key responsibilities**:- Establish, monitor and publish a comprehensive portfolio of KPIs, service level standards and performance targets- Provide proactive and reactive information in support of efficiency and effectiveness initiatives- Provide engagement team-visible, client-centric value metrics hosted in a broadly accessible reporting environment- Develop and effectively lead the Operational Status & Communication Team through clear Accountabilities, effective Communication, adherence to and advocacy for Quality & Compliance