Clinical Service Desk-Helpdesk-Remote-Mexico

**Req ID: 299546****Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner- Responsible for driving resolution of incidents on a 24/7 desk- Read text on computer screens for the duration of the shift- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks- Ensure a quiet, private workspace with high speed, wired internet- Travel up to 10% of the time, if required- Lift up to 25 lbs. if needed for equipment setup- Have a working cell phone for manager communication and Two-Factor Authentication**Preferred Qualifications**:- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.E., 2 years of work experience and 2 years of technical education)- Minimum of 1 year of technical troubleshooting experience- High school diploma or equivalent required**Preferred Skills**:- Experience in a call center environment- Demonstrate a service philosophy in all interactions with clinicians and colleagues- Effective communication and interpersonal skills- Proficient typing and English language skills (both verbally and in writing)- Strong listening capabilities to fully understand caller's needs / requests- Exceptional ability to work optimally in a fast-paced environment**Basic Qualifications**Minimum 1 year customer service-call center experienceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.