.We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! #SAPECSCareers ABOUT THE TEAMCurrent team size of 25 peopleGlobal team spread across Mexico and IndiaDiverse and different level of expertise in the teamCombination of Technical and Operational delivery experts EXPECTATIONS AND TASKSAs Operations specialist you are responsible for:Ensuring Day to Day quality service deliveryDefining and tracking various service KPI and SLA'sDeescalating the running escalationsWorking towards automating various day to day operational tasksPlanning, setup, implementation, and operation of SAP technologies achieving ambitious SLAHandling the OnCall dutyProcess improvement on the daily operational activitiesDriving the projects and programsAble to coordinate and orchestrate the work between the teamsStrong collaboration with other units within and outside ECS units PREFERRED SKILLS5+ years' work experience in Infrastructure and Basis administration5+ years' experience in service delivery in global teamsExperience in handling the Managed Service Delivery modelManaging the operations and 24/7 delivery unitUnderstanding and working experience in SLA/KPI trackingFamiliar with ITIL concepts of Service Management and Root Cause AnalysisUnderstanding of hyperscalers conceptsWorking experience in a global team with 24/7 supportDe-escalation experience on IT incidents and requestsManagement of multiple activities requiring cross team coordination NICE TO HAVEITIL CertificationProject management experienceExecutive reporting experienceAble to communicate successfully at different levels of the organization We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together
