.Unlock Learning For AllHere at Ellucian, we are motivated by a mission - power education so institutions can empower student success.
We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.
We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.Values Rooted in PurposeWe embrace the power to lead, the courage to innovate, and the determination to grow.
At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength.
With a shared vision of transformation, we endeavor to shape a brighter future for higher education.About the OpportunityAs a Manager of Cloud Engineering within Ellucian Cloud, you will be responsible for day-to-day operations of a high-performance engineering team.
You will lead a team of highly skilled engineers to build tools, automation, and monitoring in support of improving operations and reducing manual work.
Additionally, the Engineering team and manager will be expected to partner with other internal teams within Cloud and R&D to drive improvements in operations and monitoring with a focus around uptime and improving customer experience.Where you will make an impactLeadership and management of day-to-day operations for the Engineering teamMonitoring and reporting on work delivery against established internal and external SLA's and internal SLO'sDrive a team with a DevOps culture towards improved overall service through the development of solutions to common problems through automation and code-defined processesDrive adoption and enhancements to Ellucian's monitoring platformsImprove on-call and incident resolution times by designing and implementing automatic recovery solutionsParticipate in Problem Management with a focus on uptime impacting issuesCollaborate with other Cloud teams to ensure customer successUnderstand, simplify, and automate processes to improve systemsAct as a mentor for other Cloud colleagues by:Training workshops on monitoring and automation best practicesDriving visibility into the environmentParticipating as a subject matter expert on process improvement, training, and tool development.Be hands-on in high-level work with the team and provide systems architecture guidance and advicePresent metrics and performance data to the Cloud Leadership team, Cloud delivery team and Customer Experience organization leadership teams as needed