.We are currently in search of a Cloud Operation Engineer to join our team. In this role, you will play a crucial part in providing technical support for our software applications and systems, ensuring their smooth operation and performance.ResponsibilitiesFirst point of contact for customers seeking technical support via phone, email or chatPerform remote troubleshooting, reproducing customer issues in different environmentsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processFull Ownership of clients' issues from beginning to completion, ensuring effective technical resolution for the customersRequirementsAt least 3 years of experience in IT Operations SupportAvailability to work on weekends and late shiftDemonstrated technical Linux administration skillsAbility to read and interpret logs (Linux, HTTP)Experience with Scripting (Shell, bash or Python)Demonstrated experience troubleshooting and explaining investigation to IT people and end users (non-technical)Fluent in English. Must be above B2+Nice to haveITIL certification, or experience working with ITIL based processesKnowledge in Javascript and Python (reading and understanding code)Experience in Gsuite productsWe offerCareer plan and real growth opportunitiesUnlimited access to LinkedIn learning solutionsInternational Mobility Plan within 25 countriesConstant training, mentoring, online corporate courses, eLearning and moreEnglish classes with a certified teacherSupport for employee's initiatives (Algorithms club, toastmasters, agile club and more)Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)Flexible work schedule and dress codeCollaborate in a multicultural environment and share best practices from around the globeHired directly by EPAM & 100% under payrollLaw benefits (IMSS, INFONAVIT, 25% vacation bonus)Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)13 % employee savings fund, capped to the law limitGrocery coupons30 days December bonusEmployee Stock Purchase Plan12 vacation days plus 4 floating daysOfficial Mexican holidays, plus 5 extra holidays (Maundy Thursday and Friday, November 2nd, December 24th & 31st)Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow