Location: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 MexicoWe are seeking a motivated individual with a drive to be on the cutting edge while helping change the culture towards a more nimble and agile methodology leveraging next generation cloud technology platforms.Job responsibilities include:Help to define hosting strategy and solutions leveraging enterprise and cloud environments that align with business entity objectivesDeploy world class technology and streamlined processes to enhance the global commercial Digital Technology environment.Coordinates and reports operational metrics on a recurring basis (week / month / quarter)Identifies trends and assess opportunities to improve processes and execution.Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving partners and call out to appropriate level when required.Assesses a variety of situations and provide transparency to team and partners.Establishes and maintains credible, professional relationships with clients, internal delivery partners, and external vendors.Solicits and responds to feedback while gaining dedication and support.Identifies training requirements and devises training programs to ensure operational readinessStays up to date on industry regulations, trends, and technology.Coordinates with management to ensure all operational, administrative, and compliance functions within the team are being carried out in accordance with regulatory standard methodologies.Experience / QualificationsMinimum of 5 years of experience in IT operations & supportDemonstrates strong technical aptitude, project management, and communication skillsExperience working in a multi-cultural environment with a global team.Experience working with managed service provider models.Outstanding verbal and written communication skillsExcellent attention to detailExcellent interpersonal skills, works well with teams and managing conflictHighly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholdersDemonstrates proficiency in IT areas of analytical thinking and innovationDemonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environmentStrong troubleshooting skills and demonstrates ability to perform root cause analysesStrong working knowledge of ITIL principles and ITSMCurrent understanding of industry trends and methodologies#J-18808-Ljbffr
