.What we offerOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:Driven and future:About the team:Global Cloud Services (GCS) is responsible for all 4+1 infrastructure and associated technical platforms. Cloud Control Center is managing the end:To:End service desk, events, incidents, and is working in continual improvement towards prevention and remediation of occurring issues. We at ONE Service Desk (OSD) are part of Cloud Control Center and acting as the customer face of Global Cloud Services (GCS) providing a central, first point of contact for different lines of business (LoBs).As a Cloud Operations Solution Consultant, you will work within our ONE Service Desk leadership team and will be based in Budapest (Flex Mode/Remote work). OSD is responsible for managing initiation/reception of tickets via Service Desk, Critical Event Monitoring and Incident Management process areas for Global Cloud Services. OSD delivers the support services using a managed services supplier to our line of businesses.ONE Service Desk Team guided by ITIL4 support framework, consumes Monitor of Monitors (MoM tool) for eyes on glass monitoring, ServiceNow for ticket management, PagerDuty for Incident Response and workflow automation using Automation Anywhere, which helps our people at all levels in operations and our leads to generate insights to make day to day operational decisions.OSD is preparing to evolve to provide the next level of support services and you will part of thebigger transformation initiatives to deliver the speed, quality and Importante empresa.Expectations and TasksYou will manage the overall L1/L2 Compute and Storage Operations portfolio for transition and operations workstream including the daily infrastructure operations, providing clear communication, effective escalation support.In this role, you'll work with our service desk, Compute and Storage engineering teams, acting as a single point of contact for all Compute, Storage and workflow automation solutions and the cloud Compute and Storage delivery teams. You will optimize our internal resources, improve operational activities, drive roadmaps and process changes. Manage day to day operations to help teams scale and reach their pre:Defined service level targets and key performance indicators.You will play a key role in managing multiple operational initiatives with a mission in simplifying the service desk first level fulfilment and Monitoring operations.You will be a primary point of contact for escalations and a thought partner for senior solution leaders offering advisory services to these internal line of business stakeholders