.ThalesFrom Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks.Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Position SummaryImperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services. Enterprise Services engineers respond to security and system health incidents, provide holistic operational guidance, and troubleshoot and configure within Imperva's Cloud Application Security platform. Our Cloud Security Engineer will see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. They also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals).Remote - MexicoKey Areas of ResponsibilityExpertise with Imperva Cloud Application Security platformProvide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistanceWork directly with customer security teams to mitigate attacksAct as a trusted advisor, providing high-quality troubleshooting, investigation, and consultation when requested by customersTake ownership of problems, work with internal Imperva support, research, development, and product functions to deliver actionable intelligence that will inform future product enhancements and drive them to resolutionStay current on cloud, application, and cybersecurity trendsMinimum QualificationsMinimum of a 4-year bachelor's degree in Information Systems, Computer Science, Telecommunications, or any Technology field4+ years of experience in application, network security, or IT security, preferably in a customer-facing role like tech supportProficiency with networking protocols and associated technologies such as web applications and associated protocols - HTTP/S, SSL, DNS, TCP/IPFamiliarity and experience with OWASP top 10 risks (SQLi, XSS, etc