Cloud Service Delivery - Project Manager

.Together we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.About the Opportunity: Service Delivery Managers (SDMs) at Ellucian are a key role for our Cloud customers. SDMs are customer-facing and are responsible for driving adoption of Cloud's forward-planning support model, negotiating work orders with technical support teams and managing customer relations. You will be the primary point of contact, responsible for overall delivery, and strategic planning (road mapping) for your assigned customers. As the primary influencer of the customer relationship, you will need to communicate professionally, exposing seamless internal team coordination and growing each customer's confidence in our services delivery as they move from on premise technical delivery to Cloud based maturity. This role is critical in ensuring adoption by customers of the operational roadmap