Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
This position is a Cloud Solution Architect, mainly focus on Azure Digital & App Innovation workloads (DevOps, GitHub, Kubernetes, Serverless, Enterprise Integration, Intelligent Apps, etc.).
**Responsibilities**:
**Customer Centricity**:
- Observes colleagues and learns to gather technology and customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and align with solutions. Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams.
- Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others. Solicits input from others to contribute to proposals for viable solutions based on specific technical products. Demonstrates basic technical concepts and proves those design solutions' capability through design collaboration sessions with the customer/partner. Learns how to work with internal teams and actively seeks ways to support short-term/transactional engagements and understands how work contributes to customer success plans to meet customer/partner needs and deliver customer outcomes. Supports customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness.
- Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Supports collection of customer feedback data. Establishes recovery actions or proactively makes offers to improve customer/partner experience.
- Actively listens and respectfully challenges customers/partners when going in the wrong direction, escalating appropriately, under guidance.
**Business Impact**:
- With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or manager, as needed. Applies methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards. Leverages standard tools as directed to align with opportunity and milestone execution and pipeline hygiene standards.
- Learns Microsoft solutions and demonstrates an understanding of Microsoft's value to customers/partners.
**Technical Leadership**:
- Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.
- Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products.
- Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision.
**Other**:
- Embody our culture and values
**Qualifications**:
**Required/Minimum Qualifications**:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) work or internship experience involving cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
**Additional or Preferred Qualifications**:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
2+ years experience working in a customer-facing role (e.g., internal and/or external).
- 2+ years experien