Cloud Support Engineer

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Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves:

Resolving post-sales non-technical customer inquiries via phone and electronic means. Addressing technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you are responsible for:

Facilitating customer relationships with Support. Providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
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