Cloudops Manager

.CloudOps Manager**CloudOps Manager**TTEC is seeking a Cloud Sustainment Engineering Manager to join the IT Team. We're a global company that is 50,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.Our global IT organization supports the entire enterprise that encompasses over 50,000 users globally and is aligned with our businesses in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.**Position Summary**The Cloud Sustainment Engineering Manager will be responsible for managing a Cloud Sustainment Engineering Team and will work closely with the Cloud Architecture and Design teams to move Cloud Projects into an operational state. The position will lead GCP, Azure, Automation and Linux infrastructure operations in a 24/5 environment with a diverse team across the world.This position will work as a part of Sustainment Engineering management staff. Essential responsibilities of the Cloud Sustainment Engineering team consist of providing production cloud (IaaS, SaaS, PaaS) governance, administration, security and operating system administration, and problem support.The primary focus is on evolving our cloud journey, managing the day-to-day operational activities, delegating duties and leading outage bridges when escalated to. Supervising staff, including ensuring 24 by 7 support, recommendations for hiring decisions, facilitating employee skills development, resolving disagreements, motivating, and making duty assignments are included in this job's responsibilities.The position will lead our Cloud Services Delivery and supported by the organization ensuring the operational effectiveness of the team. This position administers business processes, maintains cross-functional working relationships, and identifies opportunities for improvement across all core infrastructure including cloud services, servers, operating systems, network, voice and platforms.- Managing Cloud Ops, Automation and Linux teams that will be responsible for governance, administration, operation, compliance, and finops.- Management of the Delivery of the Cloud services for the Engage business unit.- Improving Governance, Automation, Administration, and security for all aspects of the cloud (IaaS, SaaS, PaaS).- Creating streamlined automation for Cloud Operational tasks using Terraform, Python, PowerShell and Ansible.- Validating and updating all documentation associated with the infrastructure services supported.- Event and incident management ensuring all faults are resolved within agreed SLA.- Flexibility in work schedule as all sustainment engineering positions are shift work and require on call work