A Cluster Director of Catering & Events is responsible for overseeing all aspects of Events, Conference and Catering operations to deliver an excellent Guest and Member experience while ensuring department targets are met.
**What will I be doing?**
As a Cluster Director of Catering & Events, you are responsible for overseeing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Cluster Director of Catering & Events will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Oversee and manage all Conference, Catering & Events operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Conference, Catering & Events
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short
- and long-term functional goals
- Provide effective leadership to the Catering & Events teams to ensure targets are met and exceeded both for the hotel and individual development
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Catering & Events team
**What are we looking for?**
A Cluster Director of Catering & Events is responsible for overseeing all aspects of Events, Conference and Catering operations to deliver an excellent Guest and Member experience while ensuring department targets are met.
- Strong knowledge of hotel/leisure/service sector
- Record of success in Events, Conference and Catering, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Events, Banquet Operations experience in a managerial position in hotel/Events Centre or similar
- Degree or diploma in Hotel Management or equivalent
- Passion for delivering exceptional levels of guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!