Who we are?There's a fintech revolution underway in Mexico, and Clip is leading the way!Clip is the leading platform for digital payments and financial solutions.
We were born with the idea that all businesses in Mexico should have the opportunity to access the latest innovation in financial technology, driven by #ElPoderDeClip.Being part of Clip will make you proud.
You will work in what you are passionate about within a talented community, in a safe space where you can be your best self and where growth means constant learning.The RoleWe are looking for a CH Agent - Card Not Present to be part of this amazing and fast-growing fintech.
The support analyst will be responsible for ensuring support to Merchants and the Customer Happiness Area, providing support and solving advanced problems (second level) for Merchants regarding card-not-present products.
S/he must have excellent communication and collaboration skills with the first level (Customer Happiness agents) and the third level (Responsible for CNP products) for the benefit of the use and growth of CNP products.S/he should thrive in a culture of decisions based on analytics, be able to step back, and communicate both the strategic and immediate implications on priorities.
This candidate must have advanced knowledge about the products and solutions that we have for card not present.What will I be doing?Ensuring second level Support to Customer Happiness Area.Following and documenting support processes to address incidents and problems of the operation.Contacting customers with technical problems installing or operating Card Not Present Products.Testing applications made by developers of the team that verify certain aspects on phones and tablets iOS and Android.Generating a knowledge center with specifications and keeping it updated.Constantly conducting evaluations of CNP products.
Alerting failures or opportunities.Getting the majority of the Merchants who start the CNP product installation process to complete it.Ideal CandidateBachelor's degree in Information Technology.3+ years in IT Support, Service desk, or Customer Service.Good knowledge in programming.Advanced knowledge of Card Not Present products.Advanced experience in technical support.Advanced knowledge in Salesforce.Clip was born with the genuine idea of financial inclusion and this has been our way of living ever since.In Clip, we are committed to a diverse and inclusive workplace.
Clip does not discriminate on any basis of origin, gender identity, sexual orientation, race, disability, age, or other legal status.
Clip is an equal opportunity employer.If you are unstoppable, creative, and have the skills we need, we want to hear from you!#J-18808-Ljbffr