Coach De Atención Al Cliente

Call Center Training designs, develops, administers, and evaluates training programs in connection with call center goals. Evaluates existing training programs, develops new programs, and prepares instructional materials. Coordinates projects assigned by management and ensures project completion by target deadlines.**Responsibilities**Design and execute training courses and materialsFacilitate quality service workshops.Facilitate systems training (when needed).Develop training curriculum for Order processing department- TeleriaUpdate existing training documentation of MT and Bill payment products and process for order processing department - TeleriaWork closely with the Head of Order Processing Managers, Assist. Manager Order processing to enhance quality service in the call center through continuous training.Responsible to communicate all new process, training coordination.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $15,000.00 - $18,000.00 al mesHorario:- Turno de 10 horas- Turno matutinoPrestaciones:- Aumentos salariales- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la ley- Estacionamiento de la empresa- Opción a contrato indefinido- Programa de referidos- Seguro de vida- Servicio de gimnasio- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial