Services**Your Role and Responsibilities**:- Operational support with a focus on the Microsoft Collaborations environment (Microsoft Teams, OneDrive for Business and SharePoint Online)- As part of this, requirements analysis, implementation of changes, troubleshooting and optimization of existing environments as part of the service lifecycle- Collaboration on the creation of technical concepts, documentation or operating manuals- Technical contact person for internal customers and the service Desk- Elimination of errors and troubleshooting- Processing and documentation of incidents and problems in the ticket system- Coordination of manufacturer calls- Support of ITIL processes (change, incident and problem management)- Collaboration with colleagues to ensure reliable and continuous service delivery- Documentation and maintenance of operations manuals and wikis- Further development and technical optimization of systems- Manage sharing settings at the organization level- Add and remove site admins- Manage site storage limits- Manage SharePoint services and sites hosted in SharePoint Online- Manage Power Plattform- Monitoring, managing and improving of global SharePoint footprint to assure expected performance**Your Skills and Strenghts**:- Experience with SharePoint environment administration and customization, migration tools.- OneDrive administration experience.- Teams (Collaboration Features) administration experience- Microsoft server administration experience.- Experience and well versed in all Microsoft environments- Experience with PowerShell- Experience with Power PlattformService Management (ITIL)- Plan and schedule for change management.- Critical Incident, Change & Problem management- Configuration management- Technical knowledge on error and incident management**Do you have any questions?****Facts about the job**:**Benefits**:Entry level: Experienced hiresFunctional area: IT**Location**:Monterrey, MXCompany:**Your future at MAHLE**:As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.Shape the future with us.