Collection Analyst

Job Description - Collection Analyst (00953V) Collection Analyst - 00953V Description Collections ResponsibilityAbility to comprehend and communicate effectively with customers (written & verbal) in English.Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken.Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow-up if a reply is not received.Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds.Tracing and locating debtors to make payment arrangements.Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary.Scheduling and leading calls with clients.Identifying improvements to enhance collections performance.Collaborating with other departments to resolve billing and customer service issues.Building trust with customers & colleagues.QualificationsFluent in English (written and oral).1-3 years of previous collection experience is ideal but not essential.Some knowledge in finance.Basic computer proficiency (especially with Microsoft Office tools).
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