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As a LATAM Collections Analyst within our Global Indirect Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.
**What will your day consist of?**
- Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
- Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
- Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
- Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
- Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
- Following-up with Customers' Requestors in order to obtain a faster resolution on different cases
- Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
- Escalating up to Director and VP level the cases without a clear resolution path
- Leading and/or participating in business enhancement projects across countries/ regions.
**Join us if you have**:
- Bachelor or master's degree in Finance, Administration, business, economics or similar
- ** Advanced** English language skills
- 1 year of experience in collection, customer service, accounts payable or receivable
- Experience working with diverse cultures within the LATAM region.
- Understanding of collection strategies and financial concepts.
- Good communication, negotiation, and conflict resolution skills.
- Ability to build relationship across teams and partners
- Understanding of Quote to Cash process.
Your additional benefits package:
- Life insurance
- Mayor Medical Insurance
- Savings Fund
- 12 paid holidays on your first year
- Restaurant and food vouchers
- Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)
- Vendors discount program (Restaurants, cinema, clothing, and other)