Job Function: Finance Why SoftwareONE?:Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.The role:The Collections Analyst fulfills an integral transactional and reporting function in the Finance department of SoftwareONE. The primary function of this role will include reaching out to our customers for payment information, however this role also partners closely with colleagues in Accounting and Sales. The AR Analyst will have direct customer contact and perform other special projects as needed. This position will report directly to the Collections Manager.- Provide exceptional internal and external customer service regarding collection matters- Review for account discrepancies, answer queries, and resolve short/over payments- Prepare and issue customer refunds- Work comfortably within excel documents and prepare comments for weekly aging reports- Document clear and concise notes within NAV of collection activity completed- Advise Collections Manager of credit risk concerns- Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies- Achieve or exceed defined department goals and activity metricsWhat we need to see from you:- Fluent in English- 1-3 years Accounts Receivable and Collection experience preferred- Bachelor's Degree in any Business field preferred- Must possess excellent attention to detail- Ability to thrive in a fast-paced, team environment, but also be able to work independently- Ability to maintain a proactive and positive attitude while being tenacious- Strong desire to learn as well as coach others- Knowledge of finance, accounting, and basic office administration procedures- MS Office experience including intermediate Excel knowledge is critical- Excellent written and verbal communication skillsLI-SR1
