Collections Analyst

Job Function: Finance Why SoftwareONE?:The role:The ** Collections Analyst** fulfills an integral transactional and reporting function in the Finance department of SoftwareONE. The primary function of this role will include reaching out to our customers for payment information, however this role also partners closely with colleagues in Accounting and Sales. This position will report directly to the Collections Manager.**Roles and Responsibilities**:- Provide exceptional internal and external customer service regarding collection matters- Review for account discrepancies, answer queries, and resolve short/over payments- Prepare and issue customer refunds- Work comfortably within excel documents and prepare comments for weekly aging reports- Document clear and concise notes within NAV of collection activity completed- Advise Collections Manager of credit risk concerns- Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies- Achieve or exceed defined department goals and activity metrics.LI-FH1What we need to see from you:**Key Qualifications**:- +1 year Collection experience preferred- Bachelor's Degree in any Business field preferred- Knowledge of finance, accounting, and basic office administration procedures- MS Office experience including intermediate Excel knowledge is critical**Your Language Skill**Written and verbal English Skills is big plus.**Your personality and soft skills**- Must possess excellent attention to detail- Ability to thrive in a fast-paced, team environment, but also be able to work independently- Ability to maintain a proactive and positive attitude while being tenacious- Strong desire to learn as well as coach others- Excellent written and verbal communication skills