Collections Analyst (Portuguese)

What you will do The Collections Analyst ensures invoices are paid in a timely manner, coordinates the collection of past due payments, and determines high risk customers by analyzing their credit limit to open account balance.
How will you do it? -Coordinate collections calls and emails for accounts that are past due
-Analyze risk comparing credit limit to open balance
-Minimize exposure for high-risk customers
-Identify disputes on accounts and turn over to resolver
-Finish daily Collections tasks on Collections ERP.
-Send out welcome information for new accounts
-Fill out credit inquiries for customers
-Inactivate dormant accounts
-Prepare accounts for litigation team
-Prepare aging's, send and reprint invoices
-Contact customers for remittance information for cash application purposes
-Prepare Weekly reports of AR accounts and Internal scalation with your team.
-Other duties as assigned
What do we need? -Advanced Portuguese (Mandatory)
-Intermediate English level (Plus)
-Developed data analytic skills.
-Prior collections and risk assessment experience
-Demonstrated ability to carry out assignments to their completion
-Provide excellent customer service
-Ability to establish and maintain effective working relationships with employees and managers
-Proactively establish and maintain effective working team relationships with all support departments
-Proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
      "Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion"