**This position is remote living anywhere in Mexico**Our **DXC Modern Workplace services enables customers' employees** to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.**As a Collections Analyst, you will** **e**nsure **that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. **Manage credit and collection processes**, ensure compliance with company policy and legal requirements, assure process quality, and provide training and support.**_What you will do:_**- ** Negotiate down payment with customers** and company sales staff to allow customer to purchase above their credit limit.- ** Analyze and research customer's receivables account** delinquency and determines the type of communication method to facilitate payment.- ** Resolve disputes **related to customer payment on delinquent accounts and negotiates and ensures payment from customer.- ** Recognize trends **for non- payment and resolve issues by engaging internal partners.- ** Initiate the dispute resolution process **with internal company partners and follows issue and ensure resolution for company and customer.- ** Analyze at-risk customers** and recommend account strategies to prevent delinquencies.**Who you are**_:_**- First level university degree with a focus in business or economics recommended **or equivalent experience.**:- ** 0-2 years **of experience in **_collections role._****_Knowledge and Skills:_**- ** Good written and verbal communication**, negotiation, and conflict resolution skills.- ** Basic accounting** knowledge.- Good problem-solving skills.- Familiarity with computers.- Basic prioritization skills.- **_ B_**_a_**_sic understanding of company's order management process._**:- **_ Basic understanding of company's dispute management process._**:- **_ Basic understanding of collection processes and financial concepts._**:- Basic influence skills.**Work Environment**:- Remote living in Mexico.**Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success**. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.