Collections/Nl

Description

At Rapido Solutions Group we believe in challenging the status quo of what to expect from a nearshore solution.
Our main goal is to provide our clients with exceptional talent so they can save time and money and be able to scale their business efficiently and effectively.
We do this by creating a customized remote team based in Guadalajara.
**Position Purpose**:
Collections representative is responsible for ensuring that their company receives all necessary payments from debtors.
Their duties include monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.
**Responsibilities**:

- Monitor the firm's accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
**We offer**:

- Competitive pay and full benefits + law benefits.
- Savings Fund and private medical insurance.
- Vacations given by law
- Food vouchers.
- Free lunch and beer Friday
- Ping Pong and videogames area.
**Requirements**:
**Requirements**:

- 1 year of customer service
- Effective english communication
- Customer Focus